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Connect Intercom Fin

Connect Intercom Fin to see what Intercom’s AI support agent costs, beside the rest of your AI spend.

You need access to connect AI providers. Ask your Flowstate admin.

Before you start

  • A private app in your own Intercom Developer Hub with the Read conversations scope.
  • What you pay for each Fin resolution.

Connect Intercom Fin

  1. In the Intercom Developer Hub, open your app, go to Configure → Authentication and copy the access token.
  2. Check the app has the Read conversations scope.
  3. In Flowstate, go to Settings → Integrations, select Browse catalog and open Intercom Fin.
  4. Under How to connect, select Use this route.
  5. Paste the token into Access token.
  6. Enter what you pay for each resolution in Cost per resolution (USD).
  7. Select Verify and connect.

Check it’s working

The token is listed under Connected keys with the status Working. See the cost in Agent insights.

What Flowstate brings in

  • The number of Fin resolutions across your workspace, each day.
  • An estimated cost: resolutions multiplied by your cost per resolution.
  • Flowstate syncs every hour, and brings in your history when you first connect.

If something’s not right

The cost doesn’t match your invoice. Check Cost per resolution (USD) matches your current contract.

The connection shows Key rejected. The token was revoked or lost the Read conversations scope. Fix the app, then select Replace key on the connection.