Follow a run and fix one that stopped
Each time a workflow starts, it’s a run. A run records every step: what went in, what came out, which rule fired, who decided and what it cost. Use it to check a result or find why something stopped.
Where a run is
| Status | Means |
|---|---|
| Queued | Waiting to start. |
| Running | Working through its steps. |
| Parked | Paused until something happens. The reason says what. |
| Cancelling | Stopping because someone cancelled it. |
| Finished | Done. The outcome says how it ended. |
Why a run is parked
| Reason | Means |
|---|---|
| Needs a person | Waiting for a decision. See Make a decision a workflow asks for. |
| Waiting until later | Waiting for a set time, such as a retry or a scheduled step. |
| Needs a person: result unknown | A step’s result couldn’t be confirmed, so someone needs to check it before it goes on. |
| Needs attention | Something went wrong that a person needs to fix. |
| Notifying | Telling someone about the run. |
How a run ended
| Outcome | Means |
|---|---|
| Passed | Everything finished as expected. |
| Declined | A person or a rule said no. |
| Capped | A spending limit stopped it. |
| Failed | A step failed and the run couldn’t recover. |
| Cancelled | Someone cancelled it. |
| Expired | It waited longer than allowed. |
Read the steps
Each step shows its own status: Pending, Running, Waiting, Succeeded, Failed, Capped, Declined or Skipped. Open a step to see its input and output, the rule that fired, the decision and its cost.
Fix a run that stopped
- Open the run and find the step that Failed or Needs attention.
- Read the reason.
- Fix the cause. Common causes are an expired connection, a missing required field, or a spending limit.
- Let the run carry on, or start a new one.
If the fix needs a change to the workflow, change the draft, then publish and deploy it. See Publish and deploy a workflow.
If something’s not right
- A step failed with an expired connection. Sign in to that system again. See Connect your systems.
- A step is Capped. It reached a spending limit. Raise the limit, or change the step to use less.
- A run has waited a long time on Needs a person. Remind the person in its Inbox to-do, or check they have the right to decide.